INFORMATION SECURITY

What personal information we gather from you (customers). The information we gather from you helps us personalise and continually improve your ordering experience at Whisk A Wish through various channels like mobile app, website, information provided by you during ordering process in restaurants, etc. We use your information to assist you in handling your orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers. We also update our records and generally maintain your accounts with us, display your saved order and customer reviews, recommend products and services that might be of your interest such as combos. We further use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf

WE GATHER FOLLOWING TYPES OF INFORMATION FROM YOU:

Information provided by you: We receive and store any information you provide us on our website to place order or give us in any other way like sharing feedback, concerns, official social media interaction, ordering in restaurant information collected through aggregators during ordering and delivery like swiggy, zomato, food panda, etc. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. Information like your name, email, mobile number, address is mandatory for delivery orders. We may also use the information that you provide for sending you digital invoice, SMS for feedback etc Automatic Information: We may receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you location-based services, such as to correctly identify your location of delivery and other personalized content. We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your web browser accesses our websites. E-mail Communications: To help us make e-mails more useful and interesting, we may enable confirmation when you open e-mail from Whisk A Wish.
Information from other sources: We might receive information about you from other sources and add it to our account information. By using our site , services you agree to our use of your information (including sensitive personal information) in accordance with our terms and conditions, privacy policy which may be amended from time to time by Whisk A Wish. You also agree and give us your consent for collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as mentioned in T&C and privacy policy. Whisk A Wish may be required to share the your information with government agencies for the purposes of investigations, offences, frauds including of cyber incidents

THIRD PARTY LINKS

The Services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. Our privacy policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties' privacy policies

DO WE SHARE YOUR INFORMATION WITH ANYBODY ELSE?

Customer information is the most important part of our business and we take care this information on priority. We only share this information with our business partners for internal purpose to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations

HOW SECURE IS YOUR INFORMATION WITH US?

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service providers with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard
We have implemented SSL on our website so that information collected from you is encrypted during transit as per International Security Standard IS/ISO/IEC 27001:2013.
We don’t store any of your credit card information. While paying by credit card you are redirected to payment gateway for payment and come back to site after payment.
We have implemented security recommendations as per to safeguard your information as per ISO27001:2013 and PCI-DSS.

We encrypt and store your passwords in our website. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Whisk A Wish account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.